Privacy Policy

This Privacy Policy aims to give you information on how AuthGate (PTY) LTD collects and processes your Personal Data through your use of the Services, including any data you may provide through the Services.


The Privacy Policy is intended to meet our duties of Transparency under the General Data Protection Regulation or GDPR.


We will post any modifications or changes to this Privacy Policy on this page.

Who we are and how to contact us

Who we are.


AuthGate (PTY) LTD is the Controller (for the purposes of the GDPR) of your Personal Data (referred to as either AuthGate, we, us or our in this Privacy Policy).

Our address is: Cornell Road, Clubview, Pretoria.


How to contact us.

You can contact us by emailing: (if your query relates to a AuthGate Site, App or Service). Questions, comments or concerns regarding this Privacy and Cookie Policy or our use of your personal data are welcomed.


Your rights relating to your Personal Data

Your rights in connection with your Personal Data

Under certain circumstances, by law you have the right to:

  • Request access to your Personal Data. This enables you to receive a copy of the Personal Data we hold about you and to check that we are lawfully processing it.
  • Request correction of the Personal Data that we hold about you. This enables you to have any incomplete or inaccurate information we hold about you corrected.
  • Request erasure of your Personal Data. This enables you to ask us to delete or remove Personal Data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your Personal Data where you have exercised your right to object to processing (see below).
  • Object to processing of your Personal Data. This right exists where we are relying on a Legitimate Interest as the legal basis for our processing and there is something about your particular situation, which makes you want to object to processing on this ground. You also have the right to object where we are processing your Personal Data for direct marketing purposes.
  • Request the restriction of processing of your Personal Data. This enables you to ask us to suspend the processing of Personal Data about you, for example if you want us to establish its accuracy or the reason for processing it.
  • Request the transfer of your Personal Data. We will provide to you, or a third party you have chosen, your Personal Data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
  • Withdraw consent. This right only exists where we are relying on consent to process your Personal Data (Consent Withdrawal). If you withdraw your consent, we may not be able to provide you with access to the certain specific functionalities of our Services. We will advise you if this is the case at the time you withdraw your consent.


How to exercise your rights

If you want to exercise any of the rights described above, please contact us using the contact details shown here Who We Are and How to Contact Us.


Typically, you will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, except in relation to Consent Withdrawal, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive, or, we may refuse to comply with your request in these circumstances.


We may need to request specific information from you to help us confirm your identity and ensure your right to access your Personal Data (or to exercise any of your other rights). This is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.


We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

If you would like to make a complaint regarding this Privacy Policy or our practices in relation to your Personal Data, please contact us using the contact details shown here Who We Are and How to Contact Us..


We will reply to your complaint as soon as we can.

If you feel that your complaint has not been adequately resolved, please note that the GDPR gives you the right to contact your local data protection supervisory authority.


What Personal Data we collect

All the Personal Data we collect, both from you and from third parties about you, is outlined in the list below.


Before you read that list, it might be useful to explain what Personal Data is. Essentially, it boils down to: information about an individual, from which that individual is either directly identified or can be identified.


It does not include ‘anonymous data’ (i.e., information where the identity of individual has been permanently removed).


However, it does include ‘indirect identifiers’ or ‘pseudonymous data’ (i.e., information which alone doesn’t identify an individual but, when combined with certain additional and reasonably accessible information, could be attributed to a particular person).


  • Identity Data – First name, surname, date of birth.
  • Contact Data – Email address, telephone numbers and address.
  • Financial Data – Bank account and payment card details.
  • Transaction Data – Any details about payments to and from you and other details of services you have purchased from us. Data in respect of your transactions with third parties.
  • Service Data – Your data that you provide to us when you report a problem or ask a question in respect of our Services or when you request further services from us. If you contact us, we may keep a record of that correspondence.
  • Technical Data
    • Device information: We may collect information about the device you use to access the Services, including your browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, mobile network information, telephone number and other technology on the devices you use to access our Services.
    • Location information: When you use one of our location-enabled Apps or Services, we may collect and process data about your actual location.
    • Log information: We may automatically collect and store certain information about your use of the Services in server logs, including but not limited to internet protocol (IP) addresses, internet service provider, clickstream data, browser type and language, viewed and exited pages and date or time stamps.
    • Unique application numbers: When you install or uninstall an App containing a unique application number or when such an App searches for automatic updates, that number and information about your installation, for example the type of operating system, may be sent to us.
Aggregated Data

We also collect, use and share aggregated data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your Personal Data, but once in aggregated form it will not constitute considered Personal Data for the purposes of the GDPR as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Behavioural Data to calculate the percentage of users accessing a specific Services feature. However, if we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data which will be used in accordance with this Privacy Policy.


No Special Categories of Personal Data

We do not collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.


How we use your Personal Data and why

We will only use your Personal Data for the purposes for which we collected it as listed below, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose.


If we need to use your Personal Data for an unrelated purpose, we will update this Privacy Policy and we will explain the legal basis which allows us to do so.


What is our legal basis for processing your Personal Data?

In respect of each of the purposes for which we use your Personal Data, the GDPR requires us to ensure that we have a legal basis for that use. Most commonly, we will rely on one of the following legal bases:

  • Where we need to perform a contract we are about to enter into or have entered into with you (Contractual Necessity).
  • Where it is necessary for our legitimate interests and your interests and fundamental rights do not override those interests (Legitimate Interests). More detail about the specific legitimate interests pursued in respect of each Purpose we use your Personal Data for is set out in the table below.
  • Where we need to comply with a legal or regulatory obligation (Compliance with Law).
  • Where we have your specific consent to carry out the processing for the Purpose in question (Consent).

Generally we do not rely on your Consent as a legal basis for using your Personal Data.


We have set out below, the legal bases we rely on in respect of the relevant Purposes for which we use your Personal Data.

Category(ies) of Personal Data involved
Why do we do this

Our legal basis for this use of data
Account Creation Identity, Contact, Technical To register you as a new customer. Contractual Necessity.​ Contractual Necessity.
Process Payments Identity, Contact, Financial, Transactional To process and deliver your order including manage payments, fees and charges. Contractual Necessity.
Fraud Prevention Identity, Contact, Financial, Transactional To keep our services and associated systems operational and secure. Legitimate Interests.

We have a legitimate interest in ensuring the ongoing security and proper operation of our services.

Troubleshooting Identity, Contact, Technical, Service, Transactional To track issues that might be occurring on our systems and to notify you of updates and security alerts. Legitimate Interests.

It is in our legitimate interests that we are able to monitor and ensure the proper operation of our Services and associated systems and services.

Data analysis, and improvements to our Services Identity, Contact, Technical, Service, Behavioural To carry out audits and data analysis to identify usage trends, improve the Services and improve the effectiveness of our communications. Legitimate Interests.

It is in our legitimate interests that we are able to use audit and data analysis to improve the Services and improve the effectiveness of our communications.

Customer Services Identity, Contact, Service, Behavioural To provide customer service, including to respond to your enquiries and fulfil any of your requests for information in respect of the Services. Contractual Necessity.
Personalisation Identity, Technical, Service, Behavioural To personalise your experience on our Apps by presenting information tailored to you and your geographic location. Legitimate Interests.

It is in our legitimate interests that we are able to provide a more personalised service to you to improve your experience of the Services.

Compliance with law and regulation All relevant data We may use data as we believe to be necessary or appropriate: (a) under applicable law; (b) to comply with legal process and our regulators; (c) to respond to requests from public and government authorities; (d) to enforce or apply this Privacy and Cookie Policy or our Terms of Use; (e) to protect our operations; (f) to protect our rights, privacy, property or safety, and/or that of you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain. Depending on the circumstances, our legal basis may be:

  • Compliance with a legal obligation to which we are subject;
  • Necessity to protect your vital interests or those of another person;
  • Legitimate interests.


What happens when you do not provide necessary Personal Data?

Where we need to process your Personal Data either to comply with law, or to perform the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with the functionalities of the Services).

In this case, we may have to stop you using our Services have with us but we will notify you if this is the case at the time.


How we use cookies & other tracking or profiling technologies.


We may collect information using cookies. Cookies are small data files stored on the hard drive of your computer or mobile device by a website. We may use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your computer or mobile device until you delete them) to provide you with a more personal and interactive experience on our Sites. Other than our Sites, our Services do not use cookies.

We use two broad categories of cookies:

  • first party cookies, served directly by us to your computer or mobile device; and
  • third party cookies, which are served by our partners or service providers on our Sites.


How we keep your Personal Data secure.

We ave put in place appropriate security measures to prevent your Personal Data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed.

We limit access to your Personal Data to those employees and other staff who have a business need to have such access. All such people are subject to a contractual duty of confidentiality.

We have put in place procedures to deal with any actual or suspected Personal Data breach. In the event of any such breach, we have systems in place to work with applicable regulators. In addition, in certain circumstances (e.g., where we are legally required to do so) we may notify you of breaches affecting your Personal Data.

How long we store your Personal Data.

We will only retain your Personal Data for so long as we reasonably need to use it for the purposes set out above How we use your Personal Data and why, unless a longer retention period is required by law (for example for regulatory purposes).